We are so convinced that BottleWorx is the best double wall vacuum insulated bottle available that we guarantee every BottleWorx product against manufacturer defects for life!
If you have a warranty claim, please e-mail or call BottleWorx or visit the vendor that your BottleWorx product was purchased from. Although our lifetime warranty does not cover regular wear and tear, such as dents, scratches, powder coat chips from the bottle being dropped, damaged, etc., it does cover manufacturing defects, such as:
Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply email us. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the the shipping charge to have the flask returned.
Bottles that no longer insulate: You can test the insulation property of your flask at home by adding boiling hot water to the flask. After 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the vacuum has been compromised and you are eligible for a replacement.
Bottles that are damaged during the shipping process: Please contact us if you ordered your item from BottleWorx.ca and it has arrived damaged. If you use your bottle, we cannot replace it due to shipping damage. We will e-mail you a pre-paid shipping label to return the damaged flask and will send out a replacement upon receipt.
Rattling bottles: The rattle you hear is a small metal disc that sits between the double wall of your bottle that aids in the vacuum insulation process. Sometimes the disc becomes dislodged and you can hear a noise. This will not affect the insulation of your bottle. If you can live with it, so can we. However, if it is an annoyance, we will exchange it for a new bottle.
*NOTE: Any damage to the bottle, other than minor scratching, would void the lifetime warranty. While our bottles are made to be as strong as possible, denting them can compromise the insulation. So please try your best to take care of your bottle!